+971 56 731 2942 , +971 04 298 9926

Business Etiquette Training Dubai

Course Overview: Understand the concepts of business etiquette and learn how to apply business etiquette rules in a wide variety of typical business situations.

Course Objective:

  •   Create a professional image, follow cubicle and office etiquette, and maintain positive office relationships.
  •   Use the Internet appropriately when at work and handle ethical dilemmas and personal issues in the workplace.
  •   Introduce people properly, be a good conversationalist, and follow proper etiquette in meetings.
  •   Display courtesy on the telephone, in voice mails, and in written communications.- Follow proper etiquette at business functions and dinners, and identify formal table settings for business dining.
  •   Be a courteous traveler and prepare for international business trips.


Course content:

Module 1: Office protocol

Office etiquette

Understanding business etiquette

Maintaining a professional appearance

Cubicle and office etiquette

Practicing cubicle etiquette

Practicing office etiquette

Office relationships

Developing positive relationships with co-workers

Avoiding rumors and gossip

Developing relationships with superiors and staff


Module 2:  Professional Conduct

Appropriate use of the Internet

Accessing the Internet

Ethical dilemmas

Handling ethical dilemmas

Maintaining loyalty and confidentiality

Personal issues in the workplace

Handling personal issues in the workplace

Module 3: Communicating in the workplace


Introducing people

Following etiquette while being introduced


Making conversation

Etiquette in meetings

Understanding meeting protocol

Conducting yourself properly in meetings

Module 4:  Etiquette in communication

Telephone courtesy

Applying telephone courtesy

Using voice mails and speakerphones

E-mail etiquette

Using subject lines and e-mail signatures

Composing the body of e-mail messages

Writing guidelines

Formatting a business letter

Writing memos and informal letters


Module 5: Business functions

Attending business functions

Identifying types of business functions

Following etiquette at business functions

Business dining

Identifying table settings at formal dinners

Following etiquette for business dining

Handling utensils and napkins

Applying basic rules of dining etiquette

Module 6: Traveling for business

The courteous traveler

Being a courteous traveler

Being courteous on an airplane, on a train, or in a car

Following the rules of etiquette at hotels

International travel

Understanding cultural orientation

Showing respect to your hosts

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Contact Information

Easy Learn Training Institute
Office 702, Mustafawi Business Centre
Opp. Musalla Tower
Near Al Fahidi Exit No. 1, Bur Dubai 
Dubai,United Arab Emirates

P: +971 04 298 9926
M: +971 56 731 2942
E: info@easylearnuae.com

Online Assessment Test

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