+971 56 731 2942 , +971 04 298 9926

Human Resource Management

Course Overview: Human resource HR management skills, including recruitment, selection, induction, managing the employment relationship, and managing performance.

Target Audience

Practising or aspiring first line managers who wish to develop leadership and management skills.

Course Outline

Section 1: Understanding the Recruitment Process 

Section 2: Attracting and Identifying Suitable Team Members

Section 3: Conduction Effective Interviews

Section 4: Understanding the legal aspects of the disciplinary process

Section 5: Following correct disciplinary procedures

Section 6: Understanding the value for assessing performance

Section 7: Measuring and Managing Performance

Section 8: The value of feedback in the workplace

Section 9: Managing Underperformance in the workplace

Section 10: Understanding Health and Safety

Section 11: Conducting successful training Programmes

Section 12: Understanding the value of personal development

Section 13: Assisting the Development of Team Members

Section 14: Planning the responsibilities of the Team

Section 15: Effective Delegation and Empowerment

Section 16: Introducing Work Planning

Section 17: Dealing with Stress in yourself and in others

Section 18: Dealing with Conflict


Section 1: Understanding the Recruitment Process 

  1. Introduction 
  2. The recruitment and selection process – an overview
  3. The steps explained
  4. Job description
  5. Person specification 

Section 2: Attracting and Identifying Suitable Team Members

  1. Attracting candidates
  2. Discrimination in recruitment and selection 
  3. Selection interviewing 
  4. The problems with interviews
  5. The identifies faults with interview
  6. Avoiding gratuitous error

Section 3: Conduction Effective Interviews

  1. Preparing
  2. The interview
  3. Listening
  4. Using questions

Section 4: Understanding the legal aspects of the disciplinary process

  1. The law on equality at work
  2. Introduction of new laws on equality
  3. Protected characteristics
  4. Prohibited conduct
  5. Special cases
  6. Disciplinary process and the law

Section 5: Following correct disciplinary procedures

  1. Discipline
  2. Discipline Procedures
  3. Disciplinary investigations 
  4. Conducting a disciplinary interview
  5. Disciplinary penalties
  6. Appeals procedure
  7. Interpersonal skills and behaviours

Section 6: Understanding the value for assessing performance

  1. Managing performance
  2. The role of the line manager in performance management
  3. The purpose and value of performance assessment
  4. The purpose of performance appraisal
  5. The process of performance appraisal
  6. Making assessments fair and objective
  7. Preparing for the assessment
  8. Conducting appraisals
  9. Recording the assessment

Section 7: Measuring and Managing Performance

  1. Objective and performance management
  2. Setting objectives
  3. Setting performance standards
  4. Measuring performance against standards
  5. Monitoring performance

Section 8: The value of feedback in the workplace

  1. The importance of feedback for improving performance
  2. Principles for giving effective feedback

Section 9: Managing Underperformance in the workplace

  1. Identifying potential areas of underperformance
  2. Causes of poor performance
  3. Improving performance
  4. Training and development
  5. Performance improvement plans

Section 10: Understanding Health and Safety

  1. Overview of the health and safety at work act
  2. Management of Health and Safety at Work Regulations
  3. Your health and safety policies 
  4. Risk assessment
  5. Preventative and protective measures
  6. Health and safety arrangements
  7. Employee’s duties
  8. Workplace (Health, Safety and Welfare) regulations
  9. First aid at work
  10. Provision and Use of Work Equipment Regulations
  11. Personal Protective Equipment Regulations
  12. Manual Handling Operations Regulations
  13. Display Screen Equipment Regulations

Section 11: Conducting successful training Programmes

  1. Identifying training needs
  2. Planning training 
  3. Training Objectives
  4. The method of training
  5. Designing training
  6. Demonstrating
  7. Pattern for Instruction

Section 12: Understanding the value of personal development

  1. Continuous professional development
  2. Personal development planning
  3. Personal reflection
  4. Moving forward

Section 13: Assisting the Development of Team Members

  1. Developing others
  2. Identifying training needs
  3. Management attitude
  4. Involvement of line managers
  5. Skills matrix
  6. Ways of developing people
  7. Personal development plans (PDP)

Section 14: Planning the responsibilities of the Team

  1. Human resource planning
  2. succession planning
  3. Job design
  4. Techniques  of job design

Section 15: Effective Delegation and Empowerment

  1. Delegation and empowerment
  2. Power
  3. Delegation
  4. How to delegate
  5. Negotiation
  6. Empowerment
  7. Benefits of empowerment
  8. Problems with empowerment
  9. Techniques for monitoring delegation and empowerment

Section 16: Introducing Work Planning

  1. Organizational and team objectives
  2. Objectives
  3. Planning techniques
  4. Methods of planning work
  5. Work allocation
  6. Effective briefings

Section 17: Dealing with Stress in yourself and in others

  1. Coping with stress          
  2. Helping others
  3. Management counseling
  4. Counseling – where do you start?

Section 18: Dealing with Conflict

  1. Turning conflict to your advantage
  2. Common problems
  3. Resolving Conflict – guidelines
  4. Bullying and harassment
  5. Promoting a positive atmosphere to minimize conflict

 

Make an Enquiry

Contact Information

Easy Learn Training Institute
Office 702, Mustafawi Business Centre
Opp. Musalla Tower
Near Al Fahidi Exit No. 1, Bur Dubai 
Dubai,United Arab Emirates

P: +971 04 298 9926
M: +971 56 731 2942
E: info@easylearnuae.com

Online Assessment Test

Download Here


download_profile